Privacy Policy

Last updated: 14 September 2026

Who we are

FlyLife Magazine Pty Ltd (“FlyLife”, “we”, “our” or “us”) provides magazine publishing, subscriptions, digital content and related services through the FlyLife app and our websites, including:

This policy applies to these websites, their subdomains, the FlyLife app and our associated account, subscription, customer support and publishing services, collectively referred to as our “Services”.

It explains how we collect, hold, use and disclose personal information, and how you can request access or correction or raise a privacy concern.

We respect your privacy and handle personal information in accordance with our obligations under the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

Information we collect

The information we collect depends on how you use our Services.

Accounts and contact information

We may collect your name, email address, username, account identifier and information you provide when registering, signing in, managing your account or contacting us.

For orders, deliveries, subscriptions and other transactions, we may also collect billing or delivery addresses, telephone numbers and relevant business details.

If you use a social sign-in feature where available, we may receive account information that the provider makes available with your permission, such as your name, email address and provider account identifier.

Purchases and subscriptions

We collect information needed to process and administer purchases, recognise subscriptions and provide access to paid content. This may include order history, purchased products, membership status, subscription dates, payment status and transaction references.

For Apple subscriptions, we may receive and process subscription product identifiers, transaction and original transaction identifiers, purchase and expiry dates, verification results and subscription status information.

When you connect an Apple subscription to a FlyLife account, we associate the verified subscription with that account to manage access and support.

Apple processes App Store payments. We do not receive your full payment card details from Apple. Website payments are handled through the payment provider used at checkout; information collected by that provider is also subject to its privacy policy.

Content and communications you provide

We may collect information you submit through contact forms, support requests, surveys, competitions, newsletters, comments, forums or contributions to the magazine.

This can include messages, photographs, videos, articles and other material you choose to provide. Public contributions may be visible to other people.

Please provide personal information about another person only when you are authorised to do so. Avoid including sensitive information in public posts or support messages unless it is necessary.

Usage and technical information

When you use our Services, we and our service providers may collect:

Device type, operating system, app version and browser information.
IP addresses and approximate location derived from them.
Account, device-related or app-installation identifiers.
Screens, articles, issues and features used.
Searches performed within the app, including search terms and result counts.
Interactions such as opening content, playing audio or video, bookmarking, downloading and using subscription features.
Crash reports, error information, request durations and other technical diagnostics.

Identifiers and technical information may be personal information where they can be associated with you, your account or your device.

The FlyLife app’s Analytics reporting uses approximate location derived from IP addresses. This does not require access to your device’s precise GPS location.

Information stored on your device

The app stores information locally to support sign-in, preferences, bookmarks, cached content and downloaded issues or articles.

Some information, such as bookmarks and account-related activity, may also be synchronised with our systems. Downloaded files and other local content can remain on your device until removed through the app or device controls.

Logging out does not necessarily remove downloaded content or all locally stored preferences.

How we collect information

We collect information:

Directly from you when you register, purchase, subscribe, contribute content or contact us.
Automatically through your use of our Services, including cookies, local storage, server logs, analytics and diagnostic tools.
From Apple and other providers involved in processing transactions, verifying subscriptions or authenticating accounts.
From service providers assisting us with hosting, delivery, communications, support and operation of our Services.

If you do not provide information needed for a particular service, we may be unable to create your account, fulfil an order, verify a subscription or respond to your request.

How we use information

We use personal information to:

Create, authenticate and manage accounts.
Process orders and administer subscriptions and memberships.
Verify content access and prevent unauthorised use.
Deliver magazines, digital content and other requested services.
Provide bookmarks, downloads, account preferences and related features.
Respond to enquiries and provide customer support.
Understand how our Services are used and improve content, navigation and features.
Investigate errors, reduce crashes and improve reliability and performance.
Protect our Services, prevent fraud and investigate misuse.
Send service notices, account messages and information about changes affecting you.
Send newsletters and marketing communications where permitted.
Manage contributions, competitions, surveys and other activities you choose to participate in.
Meet legal, accounting and contractual obligations and resolve disputes.

Where consent is required for a particular use, we seek that consent separately. This policy does not replace any consent required by law.

Firebase Analytics in the FlyLife app

The FlyLife app uses Google Analytics for Firebase to help us understand how people use the app and which features need improvement.

Analytics information may include app-instance identifiers, device and app information, approximate location, screen views, content interactions, search terms, search results and subscription connection events. Membership or access-status properties may also be included.

The current app does not send your name or email address as Analytics event parameters or set your FlyLife account ID as the Analytics user ID. It clears the explicit Analytics user ID previously associated by the app when authentication is resolved.

However, Analytics still uses app-instance identifiers. Removing an explicit account ID does not make all Analytics information anonymous.

We currently use the app’s Analytics data for reporting and product improvement. We do not currently use it for Google Ads audiences, remarketing or advertising measurement.

Google’s processing is described in its Privacy Policy and Firebase privacy information.

Crash reporting, diagnostics and Support IDs

The FlyLife app uses Firebase Crashlytics and custom diagnostic reporting to investigate crashes, authentication problems, subscription connection failures and other technical issues.

Reports may include crash stack traces, device and operating system information, app version, relevant application state, error classifications, request durations and technical identifiers.

When Analytics and Crashlytics operate together, reports may also contain recent app interaction events, sometimes called breadcrumbs, to help explain what happened before a failure.

Your Support ID

The app creates an installation-based Support ID and displays it in Profile. This identifier is included in diagnostic reporting so you can give it to us when requesting help.

The Support ID is derived from an installation identifier rather than your name or email address. If you provide it during a support enquiry, we can associate relevant diagnostics with that enquiry and therefore with you.

Logging out does not necessarily change your Support ID or remove previously collected reports.

Our custom diagnostics are designed to exclude passwords, authentication tokens, payment card details and raw Apple transaction payloads. Diagnostic reporting is used for app functionality, reliability and support, rather than targeted advertising.

The production app enables Analytics and Crashlytics collection and does not currently provide an in-app switch to disable those services. Contact us if you have questions about this collection or wish to make a privacy request.

Cookies, local storage and website measurement

Our websites use cookies and similar technologies to maintain sign-in sessions, remember preferences, support shopping and account functions, measure usage and support advertising features where present.

Some cookies are temporary and expire when you close your browser. Others remain for a defined period or until you delete them. Their duration depends on the feature and provider.

You can manage cookies through your browser settings. Blocking or removing cookies may affect sign-in, shopping and other website functions.

Website cookies and device-level advertising settings do not necessarily disable Analytics or diagnostics within the FlyLife app.

Comments, forums and uploaded media

When you submit comments or forum content, we may collect the information entered, your IP address and browser information to support moderation and spam detection.

Where Gravatar is enabled, a hash derived from your email address may be sent to that service to determine whether you have a profile image. A hash is not necessarily anonymous. Gravatar’s handling of information is described in Automattic’s Privacy Policy.

Your approved comments, forum posts, profile image and other public contributions may be visible to other users.

Images can contain embedded information, including location metadata. Remove information you do not want to disclose before uploading, as others may be able to retrieve it from published files.

Embedded content and third-party services

Our Services may display or link to content provided by third parties, including YouTube, Vimeo and other video, media or website providers.

When this content loads or you interact with it, the provider may receive technical information such as your IP address and device information. It may also use cookies or associate activity with an account you hold with that provider.

These providers’ privacy policies govern their own collection and use of information. You should review those policies when using their services.

Our statement about the app’s Analytics advertising use does not describe the separate practices of every embedded-content or website provider.

Who we share information with

We may disclose relevant personal information to:

Hosting, cloud-storage, content-delivery and technology providers.
Google/Firebase for app Analytics, crash reporting and diagnostics.
Apple and payment or subscription providers where needed for transactions, subscription verification or support.
Providers assisting with order fulfilment, delivery, email communications, account administration and customer support.
Moderation, spam-prevention and security providers.
Professional advisers, insurers, auditors or debt-recovery providers where relevant.
Authorities or other parties where disclosure is required or authorised by law, or reasonably necessary to protect legal rights or investigate fraud.
Other parties where you request or authorise disclosure.

Information you publish through public features is also available to people who can access those features.

Overseas processing

Some providers operate internationally. Personal information may be processed or stored outside Australia, including in the United States through providers such as Google/Firebase and Apple, and in other countries used by their infrastructure and support operations.

The locations involved depend on the service and its configuration. Contact us for further information about the overseas providers relevant to your information.

Where applicable, we take reasonable steps required by Australian privacy law in connection with disclosures to overseas recipients.

Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

You should protect your login credentials and devices and contact us if you suspect unauthorised access to your account.

No system or method of transmission is completely secure.

How long we retain information

We retain information for as long as reasonably needed for the purpose for which it was collected, including account administration, subscriptions, support, security, recordkeeping and legal obligations.

Retention varies by information type:

Account, purchase and subscription records may be retained after an account closes where needed for legal, accounting, fraud-prevention or dispute-resolution purposes.
Public comments, contributions and associated moderation records may remain available unless removed.
Support correspondence and diagnostic information may be retained while needed to investigate issues and manage support.
Analytics retention depends on the applicable service settings and the type of report. Aggregated reports may remain available longer than individual event records.
Google states that Crashlytics retains crash stack traces and associated identifiers for 90 days before beginning removal from its live and backup systems. Copies included in FlyLife support records may follow a different retention period.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable obligations and backup processes.

Uninstalling the app or clearing local storage does not automatically delete information already held by FlyLife or its providers.

Your choices, access and correction

You can update available account details through your FlyLife account or contact us to request access to, or correction of, personal information we hold.

You may also request account closure or deletion of personal information. We assess these requests subject to applicable law and any information we need to retain for legitimate legal, accounting, security or operational purposes.

We may need to verify your identity before acting on a request. If we cannot fulfil all or part of a request, we will explain the reason where permitted.

Deleting a FlyLife account or uninstalling the app does not itself cancel an Apple subscription. Manage or cancel Apple subscriptions through your Apple account.

You can unsubscribe from marketing emails using the link in the message or by contacting us. Necessary account, transaction and service messages may still be sent.

Privacy enquiries and complaints

For privacy questions, access or correction requests, deletion requests or complaints, contact FlyLife Magazine Pty Ltd through our Contact page. Please identify your enquiry as a privacy matter.

Describe your concern and provide enough information for us to locate relevant records. For app diagnostics, you may include the Support ID shown in Profile. Do not send your password or full payment card details.

We will assess your enquiry or complaint and respond within a reasonable period. If further investigation is required, we will keep you informed.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC generally expects you to raise the matter with us first and allow a reasonable opportunity to respond.

Changes to this policy

We may update this policy as our Services, providers or privacy practices change.

The current version will be published on our website with its update date. Where required, we will provide additional notice or seek consent for material changes.